Terms and condition

By using the Hiperkupa application, the user agrees to the following terms:

1. Purpose
Hiperkupa is a digital platform that connects users to partner establishments (hypermarkets, stores, and restaurants) to make online purchases with home delivery.

2. Registration
- The user must provide correct and up-to-date data.

- The user is responsible for maintaining the confidentiality of their login information.

3. Orders and Payments
- Orders placed are binding after confirmation in the app.

- Prices and delivery conditions are defined by the partner establishment.

- Payments can be made using methods available in the app (e.g., POS, Multicaixa Express, reference, cash on delivery).

4. Delivery

- Deliveries are made to the serviced areas and within the stated timeframe.

- The user must ensure that someone is available to receive the order.

5. Cancellations and Refunds

- Cancellations will only be accepted if the order has not yet been prepared or shipped.

- Refunds will be processed according to the payment method used.

6. Privacy

- User data will only be used for operational purposes of the platform, as per our Privacy Policy.

7. Responsibilities

- Hiperkupa is not responsible for delays caused by force majeure or third-party failures.

- Any complaints about products should be directed to the partner responsible for the sale.

8. Modifications

- These terms may be updated at any time. Continued use of the app indicates agreement with the new conditions.

For more information, contact us via WhatsApp: 930 327 337.

Last updated: August 28, 2025